Help

HOW TO USE POOL AI · EN ESPAÑOL ↓

See the how-to slides, with pictures →

Homeowners — the Pool AI app

Open or install the app

1. Go to mpcpoolai.com/app.
2. Android: tap Install, or the menu ⋮ → Add to Home screen. iPhone: tap Share → Add to Home Screen.
3. Pool AI opens like an app from your home screen.

Ask Blue a question

1. Describe the problem in your own words. For example: "Green since Sunday and the bottom is cloudy."
2. Tap the microphone to say it out loud, or the camera to send a photo of the water or your test strip.
3. Tap Ask. The first time, Blue asks for your first name and email. Phone and ZIP are optional.
4. Blue may ask one or two quick questions. Then you get what's happening and the fix, step by step.
5. Tap the speaker to hear the answer read out loud.

Get doses sized to your pool

1. Open the My pool tab.
2. Enter your ZIP, the pool size (or pick small, medium or large) and your sanitizer (chlorine tabs, salt, or not sure).
3. Blue now sizes its amounts to your pool.

Find a pool company

1. After an answer, tap See the pool companies near you, or open the Pros tab.
2. Pick one company and tap Send my answers. Enter your name, address, phone and email, then the 6-digit code we email you.
3. Only the company you picked gets your details.

Change language

Use the language button at the top right: English, Español, Português, Kreyòl, Français or Русский.

Delete your account

My pool → Delete my account. Or email info@mpcpoolai.com.

Customers of a pool company — your private page

Open your page

Your pool company emails you a private link (it looks like mpcpoolai.com/my/?t=…). Only you have it. Tap Install or Add to Home screen to keep it on your phone.

Message your pool company

1. Open the Messages tab.
2. If you see "Who do you want to message?", pick: the owner, the owner + office, or the owner + your tech. Each one is its own conversation.
3. Write your message and tap Send. The company writes back here, and you also get an email.
4. Messages are translated automatically. Tap See original to read the original.

Emergency button

If your company turned it on, a red Emergency — call now button calls them straight away. Use it only for urgent pool problems. For fire, injury or someone in danger in the water, call 911 first.

Visit reports

After every visit, the report shows in Visit reports with water readings, chemicals added, notes and photos.

Quotes

1. Open the quote from the email or your page.
2. Look at each line and its photo.
3. Sign with your finger and pay the deposit, or tap Decline.

Invoices, paying and AutoPay

1. Open Invoices and tap an invoice to pay by card.
2. To stop paying by hand, turn on AutoPay and save a card once. Approved bills are charged automatically, with a receipt each time.
3. Your statement shows every invoice, payment and the balance.

Rate a visit

Under each visit report, tap 1 to 5 stars and add a comment if you like. The company sees it and can reply. Your first name and rating may show on the company's page on Pool AI. You can change it for 14 days.

Your tech's certification

If your company shared it, your tech's CPO card shows under Certified, with a link to see the card.

Techs — Pool AI Pro

Sign in

Open the invite email from your company, set a password, and sign in at mpcpoolai.com/company. Install it on your phone the same way as above.

Clock in and run your route

1. Tap Clock in. Your location is shared with your office only while you're clocked in.
2. Open My route. Stops are in order, with gate codes, notes and directions.
3. Tap a stop to open it and start the visit.

Record a visit

1. Enter the readings, tick the checklist, add photos, and pick any parts or chemicals you used.
2. Items marked required must be filled in before you can save.
3. Write notes in your own language. The customer gets them translated. Check the translation before sending.
4. No signal? Save anyway. The visit stays on your phone and sends itself when you're back online.

To-dos, reports and arrival reminders

• To-dos: things the office asked you to do. Tick them when they're done.
• Report to the office: at the bottom of a visit, pick All good, Needs a repair or Office should call, add a note (type or use the keyboard microphone) and an optional photo.
• Arrival reminders: while you're clocked in and Pool AI Pro is open, your phone alerts you when you reach a pool with an open to-do or job. Tap Allow phone alerts on your route the first time.

Messages, time off and certifications

• Messages: chats where a customer chose "the owner + your tech".
• Time off: pick the days and send the request. You're told when it's approved.
• My certifications: add your CPO card or licenses with a photo. You get a reminder before they expire.
• Ask Blue: pro answers on chemistry, equipment and pool codes. Always confirm codes with your inspector.

Owners & office — Pool AI Pro

First day setup

1. Team → Add: add office staff and techs. Each gets an invite email.
2. Customers → Add or Import: add pools with address, service day and tech. MPC imports your data for free if you ask.
3. Settings (owner only): visit checklist, late alerts, billing, payroll, customer message choices, the emergency number and Features to switch off what you don't use.
4. Settings → Price book: add your services, parts and chemicals. Link them to supplier price lists to see cost and margin.

Every week

• Schedule: drag pools between days and techs. Customers are told when their day changes.
• Route map and Office TV: see every tech live. Alerts tell you who is late or not moving.
• Messages: reply to customers. Owner-only and "with tech" chats are labelled.
• Leads: homeowners in your ZIPs who asked for help, with Blue's answers and photos.

Money

• Quotes: build from the price book, add photos, send. The customer signs and pays the deposit online. An approved quote becomes a job, then an invoice.
• Billing: Pool AI drafts the month's bills. Approve them in one step, and cards on AutoPay are charged.
• Payroll (owner): hours from the time clock, pay per stop or hourly, overtime, bonuses. Approve the period and download it.

To-dos and tech reports

• To-dos: add one for yourself, the office or a tech, with a customer and a due date. A Job shows on the tech's route as soon as you save it.
• Pause service and Extra visit change the route only when you tick the to-do and confirm. Untick to undo. The tech gets a message in his language, and it's saved in the customer's history.
• The owner, the office and service managers can change routes. Pick service managers at the bottom of To-dos.
• Tech reports show at the top of To-dos as New until you mark them reviewed. From a report you can start a quote, call, add a follow-up, message the customer, or approve the photo for the customer's visit report.

Inbox

1. Open Inbox and connect your Gmail, Outlook or other email. You sign in on Google's or Microsoft's own page.
2. Emails show next to the customer they're about: tech, balance, open invoices and last visit.
3. When you open an email, Blue writes a summary, a translation and a draft reply. You write in your language; the customer gets theirs. Tap See what the customer gets before sending.
4. Blue suggests to-dos from the email. Tick them and tap Add.

Reviews, directory page and website

• Customers rate each visit. Reviews shows them; reply to thank them or fix a problem.
• Every company gets a free page on mpcpoolai.com/pros, listed under each city you serve. Add an About text on the Reviews page.
• With the website add-on you get a website at yourcompany.mpcpoolai.com or your own domain, with the Ask Blue chat. Questions from the chat land in Leads.

Certifications and suppliers

• Certifications: every card and license, with expiry reminders. Pick the certified operator for each commercial pool. Open a card to Send to customers.
• Suppliers: accounts and price lists. Search a product, add it to the Order list, then email the order to your rep.

Need help? Use MPC support in the app menu, or email info@mpcpoolai.com.

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