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Cancellation & Refund Policy

MIAMI POOL CONSULTANTS, DOING BUSINESS AS POOL AI · LAST UPDATED: NOVEMBER 2026

1. Who this policy is for

This policy covers subscriptions to Pool AI Pro plans (Pool AI Solo, Pool AI Pro and Build your own), plus add-ons such as extra users (on Build your own) and extra ZIP codes. The Pool AI app for homeowners is free.

This policy doesn't cover payments a homeowner makes to their pool company through Pool AI. Those are between the homeowner and the company. The company decides on refunds for its own services, as the Payments Terms explain.

2. Free setup and free first month

We set up your account for free, and your first month is free. We'll email you before your first paid month starts. If you cancel before then, you're never charged.

If the free month ends without a saved card or a successful payment, your account becomes read-only. You can still see and export your data, but you can't add new work until you subscribe.

3. How to cancel

• In Pool AI Pro, open Account and tap Cancel my plan. You will get a confirmation email, and you can tap Keep my plan any time before your access ends.
• Or email info@mpcpoolai.com from the company owner's email address with the subject "Cancel my Pool AI plan". We'll confirm by email within 2 business days.

We don't charge a cancellation fee, and you don't have to call us to cancel.

4. What happens after you cancel

• Access. You keep full access until the end of the month you've already paid for. After that, the account becomes read-only, and you aren't charged again.
• Your team and customers. Your team members lose access when your plan ends. Your customers' private pages stop showing new visits and invoices. Your directory listing and company website go offline. Your agreements with your customers continue, so tell them how to reach you and how they'll pay you from now on.
• Payments. If you used Pool AI payments, AutoPay stops. Your Stripe account remains yours, and Stripe still pays out any money that's due to you.
• Your data. We keep your data for at least 90 days after your account ends. During that time you can export your customer list or ask us for a copy of your other records. After that, we may delete it, except records the law requires us to keep.
• Coming back. You can subscribe again at any time. Current prices apply. If you had a founding-member price, the Terms explain when it continues.

5. Refunds

You pay for Pool AI Pro monthly, in advance. When you cancel, we stop future charges. We don't refund the rest of a month you've already started, except in these cases:

• Our billing mistakes. This includes double charges, charges after a cancellation we had received, and charges at the wrong price. We refund the full amount of the mistake.
• Price increases without notice. If we ever charge a higher price without giving 30 days' notice, we refund the difference.
• We remove a major paid feature or stop the service. If this significantly reduces what you pay for, we refund the unused part of that month.
• We close your account without cause. We refund the unused part of that month.
• The law requires it. If the law where you are gives you a right to a refund, we honour it.

We may also give a refund or credit in other situations at our discretion, for example after a long outage. If we do, it doesn't mean we have to do the same next time.

Refunds go back to the card that was charged, through Stripe. They usually appear within 5–10 business days, depending on your bank.

6. Changing your plan

• Adding users, ZIP codes or features takes effect right away. The cost appears on your next bill, starting with the next bill (we don't charge for the rest of the current month).
• Removing users, ZIP codes or features, or moving to a smaller plan, takes effect from your next billing date. Removing a ZIP code also frees that ZIP's directory place for another company.
• If you have a founding price, check with us before changing plans, so you know how the change affects your locked price.

7. Disputed charges

If a charge looks wrong, please email us first. We can usually fix it the same business day. If you dispute a charge with your bank (a chargeback) without contacting us, we may pause the account while the dispute is open.